One check, three papers

Verify your account at Thunderpick Casino in minutes

Before your first withdrawal, the licence requires licensed casinos to confirm who you are, and Thunderpick Casino clears documents within 19 hours.

Start your verification

UK Gambling CommissionLicensed and regulated under number 37417-2519-R-441056. Audited by iTech Labs, eCOGRA, and Gaming Laboratories International.

Six short facts

Verification basics in six short lines

At sign-up and again before your first payout, one team handles every check.

Who checks

Thunderpick Casino Ltd

Licence held

UK Gambling Commission, 37417-2519-R-441056

How long

19 hours

Latest point

Before the first withdrawal

Where to ask

[email protected]

Minimum age

18+

When the request lands

A short route to approval

Within a day of the request, four short moves carry your file through without a second look.

Status first, upload second

At sign-in, open your profile and find the verification tab, where every missing item is listed with its own status.

Daylight, flat surface

Once the tab opens, photograph the identity page flat, in daylight, with every corner inside the frame.

Proof that matches

On the payment step, send a screenshot or statement showing your name and the card or wallet used, with the middle digits covered.

Watch your inbox

Within 19 hours the team replies by e-mail; if a page is blurred, send a fresh picture the same day and the review continues.

The evidence

Documents that clear the review first time

By the end, you will know which paper proves what and what each copy must show.

Proof of identity

Confirms: Who you are; Copy must show: Full name, photo and date of birth

Proof of address

Confirms: Where you live; Copy must show: Your name, full address and issue date

Payment method confirmation

Confirms: That the method is yours; Copy must show: Name, method and last digits

Proof of identity selfie

Confirms: That the ID belongs to you; Copy must show: Face, document and no filters

Send it once and get it through

Details that do not line up. Names, dates or addresses on the paper do not line up with what sits on the account, so the checker cannot tie the two together. Update the account details before re-uploading Send the same spelling as on the document

Your paper has run out. A passport, licence or bill past its expiry says nothing about you now, so the check stalls until something current turns up. Use a document valid at the time of sending Check the expiry date on the front

How old is too old? Bills older than the few months the checker expects are treated as out of date, because they no longer show where you live today. Pick a bill issued within the last few months Download a recent one from your supplier

Source of funds explained

Because the licence from the UK Gambling Commission, number 37417-2519-R-441056, makes it compulsory, Thunderpick Casino Ltd must understand where deposits come from. The check is routine for every licensed operator and says nothing about your honesty.

Depending on your situation, one or more of the following may be enough:

Recent payslips from your employer
Bank statements showing regular income
A letter confirming your salary
Records of a pension or benefit
Papers for a recent property sale

Quiet account yesterday, papers today

First payout, first check. Cashing out for the first time brings the check into play, since the licence from the UK Gambling Commission requires a verified player before any payout leaves.

A name that does not match. Where the name on a card or wallet differs from your account details, the checker asks for proof of identity and payment method confirmation to link them.

Amounts out of the ordinary. A deposit or withdrawal far beyond your usual pattern prompts a look at the payment method confirmation and, in some cases, source of funds papers.

Speed you keep

Your papers, your pace

Every answer below follows the same licence duties that shape Thunderpick Casino's checks.

When will I actually be asked to verify?+

By licence, the check lands at the latest before your first withdrawal. Thunderpick Casino may ask sooner, at registration or when your first deposit arrives, so papers are best kept ready from day one.

How long does a check take once I send papers?+

Most checks finish inside 19 hours. A clear photo on a flat surface usually clears in a single pass, while a blurred copy sends the file back to the queue.

What do I do if my document got turned down?+

Read the note attached to the refusal, since it names the exact fault, such as a cropped edge or a missing corner. Send a fresh copy to [email protected] once the flaw is fixed.

Does a change of name cause trouble at verification?+

Not if the paperwork is consistent. A name change needs the supporting certificate alongside your identity document, so the account name, the photo and the new surname all line up.

Will I have to send documents again at some point?+

Possibly, yes. Documents carry expiry dates, and a check may be refreshed when an identity paper lapses or your details change, so keep current copies to hand.

Why do you ask what my money is and where it comes from?+

It is a routine duty of the licence against money laundering, not a suspicion aimed at you. The question shows money entering the account came from a lawful place before it is paid back out.