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Wrong queue or fast answer: contact Thunderpick Casino

Reach Thunderpick Casino support by live chat, e-mail or phone, available round the clock, so someone answers whenever your question lands.

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UK Gambling CommissionLicensed and regulated under number 37417-2519-R-441056. Audited by iTech Labs, eCOGRA, and Gaming Laboratories International.

9-minute average payout£202M paid monthly. Withdraw from £14 up to £57,000 per transaction across 13 payment methods.

256-bit AES encryptionYour data is protected by bank-grade encryption. Thunderpick Casino Ltd, Company No. 38190960, Church Lane, London.

Thunderpick Casino help routes

Pick the channel that gets you answered fastest

Use this block when a question needs a person rather than a page.

Where is the chat?

Chat suits anything urgent, from a stuck withdrawal to a bonus that will not load, and a human replies in about 1 minute.

Start chat

Send the details by e-mail

Write to [email protected] for account changes, documents or anything needing a paper trail; replies land within 12 hours.

Write to support

Call someone now

Call +44 20 0336 4875 (GMT) when you want to talk it through aloud; someone picks up in about 1 minute.

Call support

United Kingdom support

Check these six details, UK players

Read this when you want to know who answers, in which language and under whose watch.

Reaching us

UK phone: +44 20 0336 4875; Support time zone: GMT; Languages: English, German, Spanish, French; Support e-mail: [email protected]

Who supervises

Regulator: UK Gambling Commission, 37417-2519-R-441056

Where to get help

Gambling help: GamCare, BeGambleAware, GAMSTOP

Complaint path

Complaint escalation in four moves

Settles what happens when a reply to your Thunderpick Casino support message is not enough.

Thunderpick Casino complaint e-mail

Write to [email protected] with the account email, the date and what went wrong, and a human reads it within twelve hours.

Thunderpick Casino ticket reference

Note the ticket reference from the reply, keep it safe, and quote it whenever you chase the same matter again.

Supervisor review

Ask the agent to pass the case to a supervisor if two replies miss the point; you get a written answer from a senior handler.

Your case is still open

Take an unresolved case to the UK Gambling Commission after the casino's final reply, since the commission only acts on complaints already raised here.

Know who to ask

One inbox is slow; six desks get there faster

Use one address per topic, the way our support team sorts incoming mail each day.

Account matters

Everyday questions: [email protected]; Identity and address checks: [email protected]

Money matters

Deposits and withdrawals: [email protected]

Everything else

Formal complaints: [email protected]; Personal data: [email protected]; Business and partnerships: [email protected]

Gather these first and save a round of replies

Keep these within reach and your first reply usually solves the whole thing.

Account email you log in with
Ticket or transaction reference
Screenshot of the error or screen
Payment method used for the deposit
Date and time the problem started

Check the company behind your account

Company. Legal name: Thunderpick Casino Ltd; Company number: Company No. 38190960 (United Kingdom); Address: Church Lane, London

Licence. Regulator: UK Gambling Commission; Licence number: 37417-2519-R-441056

Written contact. Support e-mail: [email protected]

Reader quick answers

Plain answers to the questions that stall players

Read this when a queue, a delay or a dead end has you stuck mid-session.

trustHow long has Thunderpick been licensed in Britain?+

Thunderpick Casino Ltd holds licence number 37417-2519-R-441056, issued by the UK Gambling Commission. Check the number against the Commission's register before you deposit, and tell our team the moment anything looks off.

trustWhy has my withdrawal been waiting since yesterday?+

Verification at this casino typically takes nineteen hours from the moment your documents land. Proof of identity, proof of address and payment method confirmation clear fastest when the edges are not cropped and the address matches the one on your account.

trustWhat happens when support cannot fix my problem?+

Give the desk a fair chance to put it right, then escalate: [email protected] reaches the team that reopens closed cases. Should the outcome still miss the mark, the UK Gambling Commission takes the matter up as the market's regulator.

trustWhy does the chat answer me in another language?+

Messages come back in English, German, Spanish and French, so a query in your first language is fine. The counterpart on shift at that hour may be working from another market's desk, which is why the reply can arrive in any of the four.

trustWhen will support ask me for my password?+

Expect a request for your registered email address, your full name and the last four digits of a payment card - never your password. Confirm the account this way in seconds, and the desk can pull up your history straight away.

Need someone now

How quickly will someone reply?

Shows you how long each contact route takes before you commit to one.

Live chat

Chat hours: Available round the clock; Chat first reply: One minute; Times shown in: GMT

E-mail

E-mail address: [email protected]; E-mail reply: Twelve hours

Phone

Phone number: +44 20 0336 4875; Phone waiting time: One minute